Effective Date: 01/04/2025
At Stavold, we strive to deliver our high-quality edible oils, pooja ghee, and edible ghee to you in a timely and secure manner. Please review our shipping policy to understand the delivery process, estimated timelines, and related details.
1. Shipping Locations
- We currently ship across all over India.
- International shipping is not available at this time.
2. Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Estimated Delivery Time
- Standard delivery: 2-5 business days (depending on location).
- Expedited delivery: Available in select locations at an additional cost.
- Delivery times may vary due to unforeseen circumstances, including weather conditions, logistics delays, or public holidays.
4. Shipping Charges
- Shipping charges are calculated based on order value and delivery location.
- Free shipping details always display at checkout page.
- Any additional charges (such as COD fees) will be displayed at checkout.
5. Order Tracking
- Once the order is shipped, customers will receive a tracking number via email/SMS.
- You can track your order status through order tracking page or given tracking link with relevant transport company website.
6. Failed Delivery & Reattempts
- If the delivery attempt fails due to an incorrect address or unavailability, a second attempt will be made.
- If the order remains undelivered, it will be returned to us, and a refund (excluding shipping costs) may be processed based on our return policy.
7. Damaged or Missing Items
- If you receive a damaged package or a missing item, report it within 24 hours of delivery.
- Contact us at:
- Email: contact@stavold.com
- Phone: + 91-9310159858
8. Changes to the Shipping Policy
- We may update our shipping policy periodically. Any changes will be reflected on our website.
- By placing an order on Stavold, you acknowledge and agree to this Shipping Policy.