Effective Date: 01/04/2025
At Stavold, we are committed to delivering pure and high-quality edible oils, pooja ghee, and edible ghee to our valued customers. Please read our Return and Refund Policy carefully before placing your order.
1. No Return or Exchange Policy
We do not offer any return, exchange, or replacement for products once the order has been successfully placed and delivered to the customer.
All products sold through our website — www.stavold.com — are non-returnable and non-exchangeable due to the nature of our edible products and hygiene standards.
2. No Refund Policy
Stavold does not provide any refund for orders once they are confirmed and delivered.
We request our customers to review their orders carefully before confirming the purchase, as no refund will be processed for any reason including:
- Change of mind after placing the order
- Incorrect order placed by the customer
- Unavailability at the time of delivery
- Non-suitability of product preferences after delivery
3. Exceptions — Damaged or Wrong Product Delivered
While we do not accept returns or offer refunds, in rare cases where:
- The product is received in a damaged condition
- The wrong product is delivered
Customers must report the issue within 24 hours of delivery with clear photographs of the damaged or wrong item.
We will review the case and provide a suitable resolution at our discretion, which may include a replacement or store credit.
For such issues, please contact us at:
Email: contact@stavold.com
Phone: +91-9310159858
4. Cancellation Policy
Orders once placed and processed cannot be canceled.
However, in case of any payment failure or order processing error from our end, a refund (if applicable) will be processed within 7-10 business days.
5. Policy Updates
Stavold reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be reflected on our website.
By placing an order with Stavold, you acknowledge and agree to this Return and Refund Policy.